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How Glamnetic uses Gorgias

44%

“Glamnetic cut the number of order modification conversations that need a human by 44%”

As published on gorgias.com, December 2024. Captured by usedby on Oct 8, 2026.

What happened

Glamnetic uses Gorgias's AI Agent, named Gina, to handle time-sensitive order modification requests such as shipping address changes, cancellations and item edits. Gina acts directly in Shopify and works with their 3PL ShipMonk, after the customer confirms each change.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Glamnetic, not ours.

  • 2.2x“2.2x more shipping addresses edited in time by AI Agent”
  • 1.8x“1.8x more orders canceled before reaching fulfillment”
  • 5.3x“5.3x more order item modifications successfully executed, reducing unnecessary returns”
  • 52%“52% fewer escalations on order cancellations”

By enabling Gina to act, not just respond, Glamnetic cut the number of order modification conversations that need a human by 44%. Before AI Agent 3.0, nearly 7 in 10 of these conversations ended with a human stepping in. Today it is under 4 in 10.

From the page. gorgias.com, captured Oct 8, 2026

If it's an address change, we would have to reship a package to the correct address because it's not the customer's fault. Now, with Actions, it's instantaneous.

Mia Chapa, VP of CX and Strategic Initiatives, Glamnetic. Source, captured Oct 8, 2026

Sometimes orders are placed by mistake, or there's that remorse. When they come in, they ask for a cancellation, boom, Gina will take care of that for you.

Mia Chapa, VP of CX and Strategic Initiatives, Glamnetic. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 44%CheckedPrinted word for word on the page, near the name of Glamnetic.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Glamnetic.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Glamnetic uses GorgiasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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