The use case: how Go City deploys Sprinklr
Go City uses Sprinklr's AI chatbot to give customers a self-service refund experience, so agents only handle the more complex cases that need human interaction or exceptions.
More reported results
Figures published in Sprinklr’s case study. They are not independently measured by usedby.
which represents a 367% increase in chatbot containment
the Sprinklr AI chatbot contains 70% of those conversations
refund requests accounted for 40% of customer contacts
In the customer’s words
We have this objective of being better for our customers, being better for our teams, and Sprinklr is allowing us to do thatOther companies using Sprinklr
Customers across industries, with public evidence.
AcerConfirmed
AllyConfirmed
AramexConfirmedAsharq NetworkConfirmed
Deutsche TelekomConfirmed
FanaticsConfirmedGo straight to the source
Based on Sprinklr’s published case study. We check the public evidence; the results are reported by the vendor.
sprinklr.com- Last checked
- Oct 19, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 10 hours to 10 secondsChecked
Printed word for word on the page, near the name of Go City.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Go City.
- Go City uses SprinklrChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Working with Sprinklr, Go City introduced an AI-powered self-service refund experience that reduced the process from 10 hours to 10 seconds. As a result, agents no longer need to handle every refund request and can instead focus on the more complex cases