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How Gong uses Pinecone

10x

“Since the transition, Gong's team has experienced a remarkable 10x reduction in costs.”

As published on pinecone.io. Captured by usedby on Oct 8, 2026.

What happened

Gong uses Pinecone as the vector database behind its Smart Trackers feature, storing sentence embeddings from customer conversations and running vector searches to find sentences similar to user-provided examples. This lets it track and classify concepts in those conversations.

Summary written by usedby from the source page, in English. The figures are those of Pinecone and Gong, not ours.

The newly architected design of Pinecone serverless empowers Gong to leverage limitless storage and efficient computing capabilities specifically tailored to their workload, resulting in significant cost reduction. Since the transition, Gong's team has experienced a remarkable 10x reduction in costs.

From the page. pinecone.io, captured Oct 8, 2026

Pinecone serverless isn't just a cost-cutting move for us; it is a strategic shift towards a more efficient, scalable, and resource-effective solution.

Jacob Eckel, VP, R&D Division Manager, Gong. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 10xCheckedPrinted word for word on the page, near the name of Gong.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Gong.
  • Gong uses PineconeCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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