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How Grammarly uses Glean

As published on glean.com. Captured by usedby on Oct 7, 2026.

What happened

Grammarly's customer support agents use Glean to search across Slack, Confluence, Zendesk, and Google Drive from one place to find troubleshooting information. This replaces switching between multiple apps to track down answers.

Summary written by usedby from the source page, in English. The figures are those of Glean and Grammarly, not ours.

With Glean, Grammarly’s support team spends less time searching and more time helping customers. Agents can confidently provide fast, accurate answers — reducing response times and improving customer satisfaction.

From the page. glean.com, captured Oct 7, 2026

With Glean, I found many more documents with important product information than I even knew existed within Grammarly. Glean helps speed up the search for troubleshooting information, especially when assisting customers with complex problems.

Iryna Smyk, Customer Support Manager, Grammarly. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Grammarly.
  • Grammarly uses GleanCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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