The use case: how Iress deploys Confluence
Iress, a financial services software provider, uses Confluence as the knowledge base behind its customer support portal, so customers can look up answers themselves before raising a ticket. Confluence sits alongside Jira Service Management, which handles the tickets.
More reported results
Figures published in Confluence’s case study. They are not independently measured by usedby.
Less than six months after launching, Iress had reduced ticket volume by 20% with their thoughtful processes and intuitive, cloud-based solution.
In the customer’s words
The synergies of having everyone on one platform has been a blessing for everyone. It’s so much easier!Other AI tools used by Iress
Other public relationships recorded on usedby.
Explore Iress’s AI stack
Other companies using Confluence
Customers across industries, with public evidence.
BrevilleConfirmed
CiscoConfirmed
DeichmannConfirmed
Domino's Pizza EnterprisesConfirmed
DropboxConfirmed
Kaizen GamingConfirmedGo straight to the source
Based on Confluence’s published case study. We check the public evidence; the results are reported by the vendor.
atlassian.com- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 4,000-articleChecked
Printed word for word on the page, near the name of Iress.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Iress.
- Iress uses ConfluenceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Customers can also look up answers to their own questions using Iress’ 4,000-article Confluence knowledge base, which they created using the Comala app from the Atlassian Marketplace.