The use case: how Jiffy deploys Tidio
Jiffy.com uses Tidio's Lyro AI agent, integrated with its Zendesk system, to automatically answer customer inquiries across its blank apparel, custom transfer and custom-printed product lines. The team trained Lyro on its product knowledge and built custom conversation flows for common scenarios.
More reported results
Figures published in Tidio’s case study. They are not independently measured by usedby.
3.3% of visitors engaging with the AI assistant
1.04% contact-to-visit ratio through optimized pre-chat flows
More than 7,700 knowledge articles added to Lyro’s database
In the customer’s words
Tidio's Lyro AI has been a game-changer for us. We've been able to offer comprehensive support across our growing product lines without expanding our team.Tidio users in Fashion & Apparel
Companies in the same sector, with public evidence.
BurkerConfirmed
Olivia BottegaConfirmed
StormlineConfirmed
SuitorConfirmed
LacosteObserved
Ninja TransfersObservedGo straight to the source
Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Apr 1, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 70%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Jiffy.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Jiffy uses TidioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Within weeks, Jiffy.com achieved a 70% AI resolution rate—more than half of all customer inquiries now resolved without human intervention. Customer engagement increased significantly, with 3.3% of website visitors interacting with Lyro.