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How Lime uses Forethought

77%

“77% reduction in time to first response”

As published on forethought.ai. Captured by usedby on Oct 5, 2026.

What happened

Lime uses Forethought Triage to classify support tickets by language and category and route them to the right agents, prioritizing critical cases. It also uses Solve to automatically answer customer requests over chat and email, and Workflow Builder for automated workflows around damaged vehicles, payments and receipts.

Summary written by usedby from the source page, in English. The figures are those of Forethought and Lime, not ours.

  • 27%“Lime automates roughly 27% of cases that come through email and web channels with Solve.”
  • 98%“98% of support tickets are tagged automatically”
  • 2.5 million“predict over 2.5 million tags for language and category”
  • 1.7 million“With more than 1.7 million tickets per year across all channels”

With Triage, Lime automates the case tagging process to predict over 2.5 million tags for language and category. 98% of support tickets are tagged automatically, resulting in a 77% reduction in time to first response.

From the page. forethought.ai, captured Oct 5, 2026

I enjoy working with Forethought because we can rely on their expertise around automation to help us scale strategically. Forethought is a real partner that constantly communicates with us and helps us grow our business.

Dawn Phelps, Senior Customer Support Content and AI Manager, Lime. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 77%CheckedPrinted word for word on the page, near the name of Lime.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Lime.
  • Lime uses ForethoughtCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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