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How MattressNextDay uses Tidio

400+ Hours

“400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions”

As published on tidio.com, March 2026. Captured by usedby on Oct 3, 2026.

What happened

MattressNextDay, a UK online mattress retailer, uses Tidio's Lyro AI Agent to automatically handle routine customer inquiries across its website widget, email, Instagram and Facebook. Human agents are left to focus on complex cases.

Summary written by usedby from the source page, in English. The figures are those of Tidio and MattressNextDay, not ours.

  • 73%“73% Resolution Rate: Lyro successfully resolves nearly three-quarters of customer inquiries without human intervention”
  • 1000+“1000+ Knowledge Sources: Comprehensive AI training from extensive product and policy documentation”

400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions

From the page. tidio.com, captured Oct 3, 2026

We're really starting to see the benefits now. The conversations handled by AI with only 100 transfers to an agent is incredible. It really is making an impact on us.

Lisa Adams, Customer Services Manager at MattressNextDay, MattressNextDay. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 400+ HoursCheckedPrinted word for word on the page, near the name of MattressNextDay.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of MattressNextDay.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • MattressNextDay uses TidioCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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