Skip to main content
usedby
Search tools, companies

How Mercari uses Moveworks

94%

“the vast majority of employees — 94% — reach out to the Assistant first when they have questions”

As published on moveworks.com. Captured by usedby on Oct 8, 2026.

What happened

Mercari US uses the Moveworks AI Assistant in Slack to resolve employees' IT issues such as password resets, email group edits, device troubleshooting and software provisioning. This lets the IT team handle growth without adding support staff.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Mercari, not ours.

  • 74%“Today, the agentic AI Assistant handles over 74% of issues completely autonomously.”

Today, the agentic AI Assistant handles over 74% of issues completely autonomously. Moveworks' machine learning approach enables the Assistant to continuously deepen its knowledge of Mercari's IT environment, resolving more and more issues without intervention from the service desk.

From the page. moveworks.com, captured Oct 8, 2026

Choosing Moveworks was a no-brainer. It's incredible that the AI handles the majority of employee requests so seamlessly, allowing us to focus on growth.

Alex Rust, Engineering Manager, Mercari. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 94%CheckedPrinted word for word on the page, near the name of Mercari.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Mercari.
  • Mercari uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks85%“Key improvements include 85% approval time reduction - from three days to 30 minutes”Ciena uses Moveworks. Another customer of Moveworks$1.5M“Databricks avoided approximately $1.5M in staffing costs”Databricks uses Moveworks. Another customer of Moveworks