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How Motive uses Fellow

80%

“Problem-solving time for complex escalations was slashed by 80%, from an average of 10 hours to just 2.”

As published on fellow.ai. Captured by usedby on Oct 7, 2026.

What happened

Motive deployed Fellow across thousands of employees to automatically record, transcribe and summarize meetings and track action items, and integrated it with the Glean search platform so meeting data can be searched alongside other business systems.

Summary written by usedby from the source page, in English. The figures are those of Fellow and Motive, not ours.

Problem-solving time for complex escalations was slashed by 80%, from an average of 10 hours to just 2. Manual note-taking was completely eliminated, freeing employees to focus on strategic discussion.

From the page. fellow.ai, captured Oct 7, 2026

Fellow has been a huge timesaver for us. With Fellow, I don’t even have to join meetings. I can ask Fellow to take notes and I can catch up on what was talked about if I’m not able to join the call.

Sean Santschi, Product Leader, Motive. Source, captured Oct 7, 2026

I just want to keep running forward with my team and with my collaborators. Technologies like Fellow and Glean are capturing, summarizing, synthesizing and making sense out of it. That's the ultimate promise from my perspective from Gen AI.

Patrick Richards, Chief Information Officer, Motive. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 80%CheckedPrinted word for word on the page, near the name of Motive.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Motive.
  • Motive uses FellowCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

2000+agents deployedMotive uses Glean. Another tool at Motive85.8%of managers agree their meetings are moreHumi uses Fellow. Another customer of FellowOver 90%“Over 90% of Jimdo has fully adopted Fellow throughout the organization.”Jimdo uses Fellow. Another customer of Fellow