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Search tools, companies

How Nespresso uses Coveo

30%

“we've since seen a 30% increase in site search usage”

As published on coveo.com, June 2025. Checked by usedby on Oct 9, 2026.

What happened

Nespresso Oceania uses Coveo AI-powered search, query suggestions and machine-learning product recommendations on its e-commerce site for Australia and New Zealand. Customers can find products by name or even by color, and the team uses search data to spot content gaps and replace manual merchandising of recommendations.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Nespresso, not ours.

  • 180%“We found that people who use search have almost 180% higher conversion rates compared to those who don't.”

We made some tactical changes to improve its visibility, and we've since seen a 30% increase in site search usage—which has been a strong result for us.

From the page. coveo.com

Partnering with Coveo to improve our search experience has been a game changer.

YC Eu, Head of eBusiness, Nespresso Oceania. Source

Coveo’s powering the search experience on our site in a powerful & impactful way… These capabilities really help guide customers no matter what their intent.

Ian Bennett, Digital Commerce Optimization Lead, Nespresso. Source, captured Oct 4, 2026

What the story claims, and what we checked

What we compared with the page.

  • The figure: 30%CheckedPrinted word for word on the page, near the name of Nespresso.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Nespresso.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Nespresso uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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