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How NUU Mobile uses Tidio

152%

“152% Increase in Resolution Rate: The resolution rate jumped from 27% in June to 68% in recent months”

As published on tidio.com, April 2026. Checked by usedby on Oct 9, 2026.

What happened

NUU Mobile uses Tidio's Lyro AI Agent to handle customer support inquiries around the clock across global time zones, routing conversations to either the AI or human agents as needed. The team also expanded its knowledge base to feed the AI's answers.

Summary written by usedby from the source page, in English. The figures are those of Tidio and NUU Mobile, not ours.

  • 1,110%“1,110% Growth in Knowledge Base: The knowledge base expanded from fewer than 50 articles to 605 articles, creating a robust foundation for AI responses”
  • 8.79%“8.79% Bot Engagement Rate: Customers actively engaged with the solution, with nearly 9% of visitors interacting with the problem-solving bot”

152% Increase in Resolution Rate: The resolution rate jumped from 27% in June to 68% in recent months

From the page. tidio.com

What the story claims, and what we checked

What we compared with the page.

  • The figure: 152%CheckedPrinted word for word on the page, near the name of NUU Mobile.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of NUU Mobile.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • NUU Mobile uses TidioCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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