The use case: how OluKai deploys Sierra
OluKai uses Sierra to run an AI agent that handles customer service inquiries across its support channels, such as missing orders and return requests. The agent applies the company's return policies, including exceptions, and explains return options like Happy Returns, so human agents can focus on more complex cases.
More reported results
Figures published in Sierra’s case study. They are not independently measured by usedby.
Sierra currently delivers a Customer Satisfaction score of about 4.5 out of 5.
In the customer’s words
With Sierra, we've reduced ticket volume expectations, allowing our team to concentrate on more complex cases with empathy and care.Other companies using Sierra
Customers across industries, with public evidence.
See all Sierra customers
Go straight to the source
Based on Sierra’s published case study. We check the public evidence; the results are reported by the vendor.
sierra.ai- Source published
- Feb 13, 2024
- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 70%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of OluKai.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- OluKai uses SierraChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Finally, OluKai measures the resolution rate of the AI Agent. Approximately 70% of the time the OluKai AI Agent is able to resolve a ticket or inquiry without human intervention.