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How Osea Malibu uses Gorgias

75%

“QA time was reduced by 75%”

As published on gorgias.com, January 2025. Captured by usedby on Oct 8, 2026.

What happened

Osea Malibu's Customer Care team uses Gorgias Auto QA to automatically review every support ticket, including those handled by AI Agent, replacing a manual weekly sampling process. It gives daily feedback on issues like tone of voice and macro usage so the manager can coach agents sooner.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Osea Malibu, not ours.

  • 15 minutes“15 minutes of weekly QA time vs. over 1 hour”
  • 100%“100% of tickets QA’d automatically”

Instead of spending hours each month selecting, reviewing, and scoring tickets, Sare now relies on Auto QA to perform those tasks. QA time was reduced by 75%, allowing Sare to focus on higher-value tasks like strategic planning and team development.

From the page. gorgias.com, captured Oct 8, 2026

Gorgias Auto QA has become an essential tool for us. It’s not just about saving time—it’s about improving the overall quality of our customer support. I couldn’t imagine going back to the old way.

Sare Sahagun, Customer Care Manager at Osea Malibu, Osea Malibu. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 75%CheckedPrinted word for word on the page, near the name of Osea Malibu.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Osea Malibu.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Osea Malibu uses GorgiasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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