The use case: how Pitch deploys Intercom
Pitch, a presentation software company, uses Intercom for customer support through the Messenger, bots, automation and a help center. It also uses it for sales and marketing engagement such as bots, product tours, and surveys.
Figures in the source
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With over 70% of customer queries coming in through the Messenger
Now, only one in 12 is reaching out to my team, which saves us so much time.
In the customer’s words
When customers get stuck, of course there’s a risk of churn. We want to unblock them as fast as possible, and sometimes the fastest way of doing that is to enable them to find answers themselves.Other AI tools used by Pitch
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Based on Intercom’s published case study. We check the public evidence; the results are reported by the vendor.
intercom.com- Last checked
- Oct 8, 2026
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The team has been able to drive down inbound conversation volume with the help of bots and automation, freeing up the support team’s time to focus on complex questions that need a bit of extra help.