8.99%
“8.99% engagement rate with the “Solve Problems” bot”
As published on tidio.com, March 2026. Checked by usedby on Oct 9, 2026.
What happened
Praktiker uses Tidio's live chat widget on its website and Flows-based Greek-language chatbots to answer frequently asked questions and handle common customer inquiries. More complex issues are routed to human customer service operators.
Summary written by usedby from the source page, in English. The figures are those of Tidio and Praktiker, not ours.
- 9,400“Over 9,400 bot executions in a 30-day period”
Launched Greek-language customer service bots focused on frequently asked questions
What the story claims, and what we checked
What we compared with the page.
- The figure: 8.99%CheckedPrinted word for word on the page, near the name of Praktiker.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Praktiker.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Praktiker uses TidioCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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