The use case: how Psycho Bunny deploys Gorgias
Psycho Bunny uses Gorgias's AI Agent, which the team named Lisa, to automatically answer and resolve simple customer emails such as order status, returns and exchanges, and shipping questions. Tickets it cannot resolve are escalated to human agents.
More reported results
Figures published in Gorgias’s case study. They are not independently measured by usedby.
AI Agent is currently resolving 26% of customer tickets
AI Agent answers queries 10x faster than the team average
generating higher CSAT scores (4.67) than the team average (4.6)
In the customer’s words
I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience.As we scale, not having to hire and onboard full-time employees has been a game changer for controlling costs.Gorgias users in Fashion & Apparel
Companies in the same sector, with public evidence.
Caitlyn MinimalistConfirmed
OrthofeetConfirmed
PepperConfirmed
SuitShopConfirmed
Timbuk2Confirmed
Tommy JohnConfirmedGo straight to the source
Based on Gorgias’s published case study. We check the public evidence; the results are reported by the vendor.
gorgias.com- Source published
- May 14, 2024
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 99.4%Checked
Printed word for word on the page, near the name of Psycho Bunny.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Psycho Bunny.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Psycho Bunny uses GorgiasChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
AI Agent is currently resolving 26% of customer tickets, providing a significant lift for the Psycho Bunny team during a busy sales period and following a recent team downsizing.