How RemoteLock uses Forethought
RemoteLock uses Forethought AI agents to automate support interactions and offer self-service and immediate assistance across chat, email and voice channels. It also uses Forethought's Discover to find knowledge gaps and built an AI assistant named Remy for customers and employees.
View captured proofThe use case: how RemoteLock deploys Forethought
RemoteLock uses Forethought AI agents to automate support interactions and self-service across chat, email and voice, and to give customers immediate help. It also uses Forethought Discover to find and fix knowledge base gaps, and built an AI assistant named Remy for customers and employees.
More reported results
Figures published in Forethought’s case study. They are not independently measured by usedby.
maintains 75 percent chat deflection
identify more than 200 knowledge gaps
approximately 80 knowledge articles were audited for RemoteLock
In the customer’s words
We found a way to scale with consistency and provided our customers a path for immediate agentless support when our queue is deep,” Burns says. “That’s a huge win for us.Other companies using Forethought
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GrammarlyConfirmedGo straight to the source
Based on Forethought’s published case study. We check the public evidence; the results are reported by the vendor.
forethought.ai- Last checked
- Oct 3, 2026
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- The figure: 35 percentChecked
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- RemoteLock uses ForethoughtChecked
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With Forethought, the company deflects up to 35 percent of support inquiries across all channels, including voice and maintains 75 percent chat deflection as customers bring increasingly complex questions to AI-powered support experiences.