The use case: how Renovate Direct deploys Tidio
Renovate Direct uses Tidio's Lyro AI to automatically classify support tickets by customer intent and route them to the appropriate agents across email, chat and social media. Lyro is connected to a knowledge base, and an AI Copilot suggests responses to agents.
More reported results
Figures published in Tidio’s case study. They are not independently measured by usedby.
Renovate Direct streamlined customer support operations with Tidio’s Lyro AI, increasing resolution rates from 42% to 69% while efficiently categorizing and managing customer inquiries across multiple channels.
Knowledge Base Integration: Connected 3,912 articles to Lyro’s knowledge base to ensure consistent, accurate responses
Tidio users in E-commerce & D2C
Companies in the same sector, with public evidence.
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Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Apr 1, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
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- The figure: 27%Checked
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- Renovate Direct uses TidioChecked
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Renovate Direct streamlined customer support operations with Tidio’s Lyro AI, increasing resolution rates from 42% to 69% while efficiently categorizing and managing customer inquiries across multiple channels.