The use case: how ScottsMiracle-Gro deploys Sierra
ScottsMiracle-Gro uses a Sierra-powered AI agent across its digital pages to give lawn and garden care guidance, ask clarifying questions, and recommend products that consumers can add to their cart. It started as a consumer service tool and is also used to drive sales.
More reported results
Figures published in Sierra’s case study. They are not independently measured by usedby.
containment rates jump from 40% to 65%
In the customer’s words
We want to establish ScottsMiracle-Gro as the ultimate source of information,Other companies using Sierra
Customers across industries, with public evidence.
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Go straight to the source
Based on Sierra’s published case study. We check the public evidence; the results are reported by the vendor.
sierra.ai- Source published
- Jan 8, 2026
- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 65%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of ScottsMiracle-Gro.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- ScottsMiracle-Gro uses SierraChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
After adding curated content and knowledge, ScottsMiracle-Gro saw their containment rates jump from 40% to 65%.