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How Toast uses BrightHire

76%

“In 2026, that number grew to 76%, driven by the company-wide rollout and the organic enthusiasm that spread from the R&D pilot outward.”

As published on brighthire.com, September 2026. Captured by usedby on Oct 7, 2026.

What happened

Toast uses BrightHire to record and transcribe interviews, giving interviewers transcripts and summaries to write scorecards and ground debriefs in evidence. It also uses the recordings to train new interviewers asynchronously instead of through shadow interviews.

Summary written by usedby from the source page, in English. The figures are those of BrightHire and Toast, not ours.

  • 37%“In 2025, 37% of interviews were captured on BrightHire.”
  • 18 hours“Scorecards are now submitted in an average of 18 hours, and Toast’s internal 24-hour SLA is met consistently across the organization.”

Company-wide adoption more than doubled in one year. In 2025, 37% of interviews were captured on BrightHire. In 2026, that number grew to 76%, driven by the company-wide rollout and the organic enthusiasm that spread from the R&D pilot outward.

From the page. brighthire.com, captured Oct 7, 2026

What we’re seeing is hiring managers grounding their feedback in evidence. Instead of relying on memory or impressions, they’re able to reference what was actually said in the interview. That’s what great interviewing looks like.

Lori Busch, Senior Director, Talent Operations, People Technology, and Analytics, Toast. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 76%CheckedPrinted word for word on the page, near the name of Toast.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Toast.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Toast uses BrightHireCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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