The use case: how Uber Freight deploys Front
Uber Freight's operations and support teams use Front as a shared inbox and collaboration platform, replacing Outlook and Microsoft Teams. They use it to handle communication with customers, carriers, and receivers, and to apply rules, routing, SLA management, and analytics.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
Following the pilot, they scaled the platform to 1,200 users in six months, using two-week sprints orchestrated by just two program managers.
“I was able to launch Front to our first 250 users in just three weeks,” says Jordan.
In the customer’s words
Having collaboration, communication, and tasks all in Front makes everything faster and more efficientOther AI tools used by Uber Freight
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Explore Uber Freight’s AI stack
Front users in Logistics & Supply Chain
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Go straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Jan 10, 2025
- Last checked
- Nov 13, 2026
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- The figure: 50%Checked
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- Uber Freight uses FrontChecked
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During the initial pilot phase, they reduced reply time from just over three hours to under 1.5 hours — a remarkable improvement achieved through auto-assignment, tagging, and auto-archiving.