The use case: how UKLASH deploys Gorgias
UKLASH uses Gorgias AI Agent with Actions to resolve customer requests end-to-end, including subscription cancellations through Loop, pause or skip offers, shipping-address updates, order edits, reships, refunds, and fulfillment holds. The team also uses Gaia and MCP to audit knowledge and analyze support data.
More reported results
Figures published in Gorgias’s case study. They are not independently measured by usedby.
~12% of those subscription requests AI Agent resolved end-to-end were saved via pause or skip instead of canceled
2x increase in subscription save rate once Actions were enabled
AI Agent automation rate up ~11% relative since introducing Actions
45 AI Agent Action configurations live today
In the customer’s words
AI Agent isn’t limited to cancellation anymore. It now offers customers the option to skip or pause, giving us another chance to retain the relationship.Gorgias users in Beauty & Cosmetics
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Gorgias’s published case study. We check the public evidence; the results are reported by the vendor.
gorgias.com- Last checked
- Nov 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 21%Checked
Printed word for word on the page, near the name of UKLASH.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of UKLASH.
- UKLASH uses GorgiasChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Today, roughly one in five cancellation requests is completed by Grace end-to-end. And because the agent can now offer a pause or a skip instead of a straight cancel, about 13% of those requests end in a save rather than a loss.