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How UserTesting uses UserGems

18X

“an 18X ROI by Monitoring their Customers for Job Changes”

As published on usergems.com. Captured by usedby on Oct 8, 2026.

What happened

UserTesting uses UserGems job-change triggers to detect when former customer contacts move to new roles or companies. Those leads are fed into Salesforce, and marketing sends gifts and SDRs follow up with an email sequence.

Summary written by usedby from the source page, in English. The figures are those of UserGems and UserTesting, not ours.

  • $8M+“$8M+ in closed won's”
  • 1,300“Using the UserGems job-change trigger functionality, the team reported back 1,300 job-changer leads within a week.”
  • $1M“In less than one year after implementation, UserTesting had generated millions in the pipeline and over $1M in closed-won revenue.”

In less than one year after implementation, UserTesting had generated millions in the pipeline and over $1M in closed-won revenue.

From the page. usergems.com, captured Oct 8, 2026

UserGems is the type of tool that I've been looking for quite a while. Your alumni customers are your lowest hanging fruit, and if you offer a great product or service, these champions will remember and likely bring you into their next organization. The key is to reach out at the right time with the right message, and UserGems helps us achieve that at scale.

Steve Jones, VP of Demand Generation, UserTesting. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 18XCheckedPrinted word for word on the page, near the name of UserTesting.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of UserTesting.
  • UserTesting uses UserGemsCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

50-60%“50–60% of outbound meetings come from UserGems signals & Gem-E.”Accord uses UserGems. Another customer of UserGems$1.3M“$1.3M in pipeline — Real, tangible pipeline from the trial campaigns alone”CaptivateIQ uses UserGems. Another customer of UserGems54 enterprise opportunities“54 enterprise opportunities generated in the first full quarter of operation.”Docebo uses UserGems. Another customer of UserGems