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How Docebo uses UserGems

54 enterprise opportunities

“54 enterprise opportunities generated in the first full quarter of operation.”

As published on usergems.com. Captured by usedby on Oct 8, 2026.

What happened

Docebo uses UserGems to build a centralized scoring engine that combines CRM, first-party and third-party signals to prioritize accounts for its BDR team. The UserGems AI agent Gem-E drafts personalized outbound emails that BDRs review and approve before they are sent through Outreach.

Summary written by usedby from the source page, in English. The figures are those of UserGems and Docebo, not ours.

  • 16%“16% average reply rate on outbound sequences, compared to industry benchmarks of 2-3% for cold outreach.”
  • 70%“70% of the org's pipeline now funnels through UserGems”
  • 43%“Reply rates jumped from 0.3–1% to 20% on English sequences, and 43% on German sequences”
  • 4 days“New workflows show results within 4 days of deployment”

Docebo launched the GTM brain at the end of Q3 and immediately saw measurable impact: 16% average reply rate on outbound sequences, compared to industry benchmarks of 2-3% for cold outreach. 54 enterprise opportunities generated in the first full quarter of operation.

From the page. usergems.com, captured Oct 8, 2026

UserGems is our 'outbound brain'. They have a robust and open model that lets us bring in our own data. We've seen 11-16% reply rates and some amazing pipeline results in less than a month.

Mark Kosoglow, CHIEF REVENUE OFFICER, Docebo. Source, captured Oct 8, 2026

11% to 16% reply rates. 54 opportunities. And as an enterprise company, that’s a lot of pipeline. This is the type of proof point that convinces me further to move down this road.

Mark Kosoglow, Chief Revenue Officer, Docebo. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 54 enterprise opportunitiesCheckedPrinted word for word on the page, near the name of Docebo.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Docebo.
  • Docebo uses UserGemsCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

$125,000“saving $125,000 in its tech stack costs and reducing cost per ticket by 52 percent”Docebo uses Zendesk AI. Another tool at Docebo50-60%“50–60% of outbound meetings come from UserGems signals & Gem-E.”Accord uses UserGems. Another customer of UserGems$1.3M“$1.3M in pipeline — Real, tangible pipeline from the trial campaigns alone”CaptivateIQ uses UserGems. Another customer of UserGems