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How Docebo uses Zendesk AI

$125,000

“saving $125,000 in its tech stack costs and reducing cost per ticket by 52 percent”

As published on zendesk.com, December 2025. Captured by usedby on Oct 5, 2026.

What happened

Docebo unified its customer support on Zendesk and uses AI Agents to resolve chats and emails automatically, Copilot to help human agents summarize threads and adjust tone, and AI-powered QA to evaluate support interactions and spot churn risk and abusive language.

Summary written by usedby from the source page, in English. The figures are those of Zendesk AI and Docebo, not ours.

  • 52 percent“Instead of using ten tools, the company now only needs one, saving $125,000 in its tech stack costs and reducing cost per ticket by 52 percent.”
  • 43 percent“Now, AI agents resolve 43 percent of inbound chats and 30 percent of inbound email.”
  • 758 percent“During the first six months, AI usage at Docebo skyrocketed by 758 percent—from 1726 tickets in Q1 to more than 14,800 in Q3.”
  • 50 percent“Reviewers now spend 50 percent less time per evaluation—and QA visibility has expanded across all channels.”

Instead of using ten tools, the company now only needs one, saving $125,000 in its tech stack costs and reducing cost per ticket by 52 percent.

From the page. zendesk.com, captured Oct 5, 2026

AI isn’t just helping us scale. It’s helping us evolve from reactive problem solvers to proactive customer partners.

Matt Lewis, Vice President of Customer Support at Docebo, Docebo. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: $125,000CheckedPrinted word for word on the page, near the name of Docebo.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Docebo.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Docebo uses Zendesk AICheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

54 enterprise opportunities“54 enterprise opportunities generated in the first full quarter of operation.”Docebo uses UserGems. Another tool at Docebo56 percent“a reduction by more than 56 percent”IRC-CEO uses Zendesk AI. Another customer of Zendesk AI80 percent“automating up to 80 percent of repetitive inquiries”TeamSystem uses Zendesk AI. Another customer of Zendesk AI