Abacus.AI vs Kore.ai: who uses which
Customers, public proof and the companies that use both.
On usedby, 17 companies use Abacus.AI and 36 use Kore.ai. 2 companies use both, including London Stock Exchange and NetApp. Kore.ai leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 7, 2026: 28 of 53 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Abacus.AI, Kore.ai, or both
Every company with a public proof for at least one of the two tools.
15
use only Abacus.AI
2
companies use both
34
use only Kore.ai
15 companies use only Abacus.AI, 34 use only Kore.ai and 2 use both, out of the 51 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
We have not started tracking changes for Kore.ai yet.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 London Stock Exchange |
 NetApp |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Abacus.AI
Kore.aiWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Abacus.AI
No reviewed story for Abacus.AI yet.
Kore.ai
30% reduction in human agent workload
Autodoc
Vendor case study, kore.ai, captured Oct 2, 2026
Questions about Abacus.AI and Kore.ai
Which is used more, Abacus.AI or Kore.ai?
Kore.ai has more customers on usedby: 36 against 17 for Abacus.AI.
Do companies use both Abacus.AI and Kore.ai?
Yes. 2 companies use both on usedby, including London Stock Exchange and NetApp.
Who uses Abacus.AI?
17 companies on usedby, each with the public page that shows it. See who uses Abacus.AI.
Who uses Kore.ai?
36 companies on usedby, each with the public page that shows it. See who uses Kore.ai.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.