Chroma vs Pinecone: who uses which
Customers, public proof and the companies that use both.
On usedby, 10 companies use Chroma and 57 use Pinecone. No company is listed with both yet. Pinecone leads among the Artificial Intelligence companies on usedby that use either tool.Latest check Oct 8, 2026: 65 of 67 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Chroma, Pinecone, or both
Every company with a public proof for at least one of the two tools.
10
use only Chroma
0
companies use both
57
use only Pinecone
10 companies use only Chroma, 57 use only Pinecone and 0 use both, out of the 67 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Chroma, Pinecone or both: a share of the companies on usedby, not of the market.
Chroma onlyBothPinecone only
More common with Pinecone
- Artificial Intelligence6 of the 9 Artificial Intelligence companies on usedby that use either tool use Pinecone.
- DevTools & Infrastructure4 of the 5 DevTools & Infrastructure companies on usedby that use either tool use Pinecone.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
ChromaPineconeWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Chroma
Pinecone
a 20% reduction in AHT for voice calls
TaskUs
Vendor case study, pinecone.io, captured Oct 8, 2026
a ~95% reduction of time, freeing up human agents to focus on more complex issues
Assembled
Vendor case study, pinecone.io, captured Oct 8, 2026
Questions about Chroma and Pinecone
Which is used more, Chroma or Pinecone?
Pinecone has more customers on usedby: 57 against 10 for Chroma.
Do companies use both Chroma and Pinecone?
usedby has not found a company with a confirmed or observed line on both Chroma and Pinecone yet.
Who uses Chroma?
10 companies on usedby, each with the public page that shows it. See who uses Chroma.
Who uses Pinecone?
57 companies on usedby, each with the public page that shows it. See who uses Pinecone.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.