Gorgias vs Siena AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 117 companies use Gorgias and 44 use Siena AI. 2 companies use both, including Everyday Dose and LSKD. Gorgias leads among the Fashion & Apparel companies on usedby that use either tool, Siena AI among the E-commerce & D2C companies.Latest check Nov 15, 2026: 161 of 161 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Gorgias, Siena AI, or both
Every company with a public proof for at least one of the two tools.
115
listed for Gorgias only
2
companies use both
42
listed for Siena AI only
On usedby, 115 companies are listed for Gorgias only, 42 are listed for Siena AI only and 2 use both, out of the 159 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
No new public customer listing since tracking started on October 8, 2026.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Siena AI |
|---|---|
 Everyday Dose | On or before Nov 2023 |
 LSKD | On or before Sep 2026 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Gorgias, Siena AI or both: a share of the companies on usedby, not of the market.
Listed for Gorgias onlyBothListed for Siena AI only
More common with Gorgias
- Fashion & Apparel35 of the 41 Fashion & Apparel companies on usedby that use either tool use Gorgias, 1 of them alongside Siena AI.
- Consumer Goods29 of the 34 Consumer Goods companies on usedby that use either tool use Gorgias, 1 of them alongside Siena AI.
- Beauty & Cosmetics11 of the 14 Beauty & Cosmetics companies on usedby that use either tool use Gorgias.
More common with Siena AI
- E-commerce & D2C6 of the 7 E-commerce & D2C companies on usedby that use either tool use Siena AI.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Gorgias, 1 of 5; Siena AI, 3 of 5. Missing facts remain unverified, not absent features.
GorgiasSiena AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Gorgias
How Campus Protein uses Gorgias
Campus Protein
Vendor case study, gorgias.com, captured Nov 15, 2026
Siena AI
Up: automation, from 19% to 55% in two to three weeks
Bobbie
Vendor case study, siena.cx, published Nov 4, 2026
Automating over 36% of incoming queries across various channels
Canopy
Vendor case study, siena.cx, published Apr 29, 2024
Evidence for your decision: Gorgias
Source observations. Check the required plan and conditions before choosing.
Documented tasks
Baby GoldResolve customer support requests
AI Agent, is a conversational AI tool that learns a brand's policies, guidance, and brand voice to autonomously answer and resolve customer email support tickets, just like a real human agent would.
Choice criteria
Integration: AttentiveSourced observation
Plan: Unknown
Respond to Attentive SMS conversations in Gorgias
Data export: YesSourced observation
Plan: All Helpdesk plans
Conditions: Account owner, Admin, or Lead role.; Product scope needs verification
Product: Gorgias Helpdesk
Setup and limits: View exports contain metadata; analytics exports can contain public message content.; View exports stop at 1 million tickets; download links expire after 14 days.; Message-history analytics exports allow most recent 30 days from selected period, maximum 100,000 tickets.; Documented only; not_tested. No authenticated vendor operation executed.
Exporting tickets is available on all Helpdesk plans The account owner, admins and leads can export tickets
Integration: ShopifySourced observation
Plan: Unknown
Conditions: AI Agent must be included in plan; Owner/Admin/Lead role to create Actions; Shopify store connected.; Product scope needs verification
Product: Gorgias AI Agent
Setup and limits: No named Helpdesk billing tier or public API entitlement inferred.; Documented only; not_tested. No authenticated vendor operation executed.
So long as you already have Gorgias connected to your Shopify store, there are no additional steps to start using Actions for Shopify with AI Agent. With Gorgias connected to Shopify, AI Agent already has permission to access customer data and can use Actions to make changes to orders.
Usage limit: Shopify order cancellation/address changes do not propagate to 3PL appsRecheck required
Plan: Unknown
Conditions: Use separate 3PL Action to act in fulfillment system.; Product scope needs verification
Product: Gorgias AI Agent
Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.
When AI Agent uses Cancel order in Shopify or Edit order shipping address in Shopify, it only makes these changes in Shopify. The cancellation does not get passed along to other 3rd-party logistics (3PL) or order fulfillment apps.
Capabilities for agents: Gorgias
Documentation and operational tests are separate. A test covers only the stated task and operation.
Cancel an unfulfilled Shopify order through a configured AI Agent actionDocumentation: Unknown · Operational test: Not tested
Gorgias — Official publisher
Interface: Unknown. Plan: Unknown. Version: Unknown.
Endpoint: Unknown
Authentication: Connected Shopify store; Owner, Admin or Lead role for action setup. External programmatic authentication is unverified.
Permissions: Unknown
Documented operations: Unknown
Manual setup: Connect the authorized Shopify store to Gorgias. An Owner, Admin or Lead adds and enables the action. Add actions installed from connected apps to a skill or guidance before use or testing. Customer confirmation is enabled by default for irreversible actions; disabling it requires acknowledgement.
Limits: Only unfulfilled orders. Shopify changes do not propagate to 3PL apps; configure a separate 3PL action. Installed actions require skill or guidance instructions. Custom-created actions can run automatically. Playground tests use real connected-app data.
Documented costs: All plans with AI Agent; exact named billing tier and operation cost remain unknown.
When the shopper requests an order cancellation, AI Agent checks if the order is unfulfilled. If yes, the order is cancelled and the product(s) is restocked in Shopify.
For actions with irreversible outcomes, like canceling an order or skipping a subscription, Customer confirmation is turned on automatically.
Actions installed from a connected app can only run when added to a skill or guidance — adding them is required before testing.
No operational test was run.
Still to verify: No authenticated vendor operation or execution test was run; operational status remains not_tested. No external REST or MCP endpoint, operation method, authentication scopes or numeric quota established. Automated documentary review only; no human review claimed.
Questions about Gorgias and Siena AI
Which is used more, Gorgias or Siena AI?
Gorgias has more customers on usedby: 117 against 44 for Siena AI. Gorgias leads among the Fashion & Apparel companies on usedby that use either tool, Siena AI among the E-commerce & D2C companies.
Do companies use both Gorgias and Siena AI?
Yes. 2 companies use both on usedby, including Everyday Dose and LSKD.
Who uses Gorgias?
117 companies on usedby, each with the public page that shows it. See who uses Gorgias.
Who uses Siena AI?
44 companies on usedby, each with the public page that shows it. See who uses Siena AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.