On usedby, 42 companies use Pylon and 13 use Thena. 1 company uses both, including Amplitude. Pylon leads among the DevTools & Infrastructure companies on usedby that use either tool.Latest check Nov 13, 2026: 55 of 55 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Pylon, Thena, or both
Every company with a public proof for at least one of the two tools.
41
listed for Pylon only
1
company uses both
12
listed for Thena only
On usedby, 41 companies are listed for Pylon only, 12 are listed for Thena only and 1 uses both, out of the 54 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
No new public customer listing since tracking started on October 8, 2026.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Pylon |
|---|---|
 Amplitude | On or before Oct 2026 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Pylon, Thena or both: a share of the companies on usedby, not of the market.
Listed for Pylon onlyBothListed for Thena only
More common with Pylon
- DevTools & Infrastructure13 of the 17 DevTools & Infrastructure companies on usedby that use either tool use Pylon.
- Artificial Intelligence12 of the 14 Artificial Intelligence companies on usedby that use either tool use Pylon.
- Data & Analytics4 of the 5 Data & Analytics companies on usedby that use either tool use Pylon, 1 of them alongside Thena.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Pylon, 5 of 5; Thena, 0 of 5. Missing facts remain unverified, not absent features.
Pylon
ThenaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Pylon
First response time decreased 90%, from 35 minutes to under 3.5 minutes
Sardine
Vendor case study, usepylon.com, captured Nov 11, 2026
8x faster resolution time, despite 76% more ticket volume
Wispr Flow
Vendor case study, usepylon.com, captured Nov 11, 2026
Thena
No reviewed story for Thena yet.
Evidence for your decision: Pylon
Source observations. Check the required plan and conditions before choosing.
Documented tasks
CodeRabbitResolve customer support requests
handle approximately 25% of incoming tickets by answering questions directly from documentation.
Choice criteria
Integration: SlackSourced observation
Plan: Unknown
Telegram Receive and respond to customer messages from Telegram Slack Manage B2B support directly in Slack channels alongside your team. Granola
Integration: TelegramSourced observation
Plan: Unknown
Telegram Receive and respond to customer messages from Telegram Slack Manage B2B support directly in Slack channels alongside your team. Granola
Integration: GranolaSourced observation
Plan: Unknown
Telegram Receive and respond to customer messages from Telegram Slack Manage B2B support directly in Slack channels alongside your team. Granola
Usage limit: Minimum commitment: 5,000 creditsRecheck required
Plan: Unknown
Conditions: Only the documented product and scope; named plan and account permissions remain unknown unless explicitly stated.
Product: Pylon
Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.
The minimum required commitment is 5,000 credits. If you need more credits than you've committed to, you can purchase additional credits in-product.
Required plan: Credits required for agentic featuresSourced observation
Plan: Unknown
Conditions: Only the documented product and scope; named plan and account permissions remain unknown unless explicitly stated.
Product: Pylon
Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.
Pylon's agentic features (including the Assist Agent, Automations, Support Agent, and Slack Agent) are accessible when you purchase credits, not sold as separate add-ons.
Questions about Pylon and Thena
Which is used more, Pylon or Thena?
Pylon has more customers on usedby: 42 against 13 for Thena.
Do companies use both Pylon and Thena?
Yes. 1 company uses both on usedby, including Amplitude.
Who uses Pylon?
42 companies on usedby, each with the public page that shows it. See who uses Pylon.
Who uses Thena?
13 companies on usedby, each with the public page that shows it. See who uses Thena.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.