The use case: how Checkatrade deploys Decagon
Checkatrade uses Decagon's voice product to run AI agents that handle inbound customer calls, verify identity, and route callers to human teams with context. It also runs outbound voice agents that help tradespeople complete onboarding steps.
More reported results
Figures published in Decagon’s case study. They are not independently measured by usedby.
Since launching on August 19, 31% of tradespeople who connect with Veronica have gone on to complete their ID check.
As the team has moved from knowledge-based answers toward more targeted, actionable Agent Operating Procedures (AOPs), Checkatrade has also increased direct resolution from 5% to 12%.
In the customer’s words
You shouldn't need to be an engineer to improve the customer experience. Decagon makes it easy for people to get into the platform, understand what's happening, and identify where we can make the experience better.Other AI tools used by Checkatrade
Other public relationships recorded on usedby.
Explore Checkatrade’s AI stack
Other companies using Decagon
Customers across industries, with public evidence.
1-800-FlowersConfirmed
AwayConfirmed
ChimeConfirmed
ClassPassConfirmed
CurologyConfirmed
DuolingoConfirmedGo straight to the source
Based on Decagon’s published case study. We check the public evidence; the results are reported by the vendor.
decagon.ai- Source published
- Nov 2, 2026
- Last checked
- Nov 4, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 65%Checked
Printed word for word on the page, near the name of Checkatrade.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Checkatrade.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Checkatrade uses DecagonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Checkatrade launched AI Charlie, an inbound voice agent powered by Decagon. Charlie identifies why someone is calling, uses Checkatrade's knowledge to help resolve their need, performs identity and verification checks when required, and can route customers to the appropriate frontline team