The use case: how ClassPass deploys Assembled
ClassPass's customer experience and partner support teams use Assembled's workforce management platform to forecast contact volume, schedule agents for chat and email support, and monitor agent adherence in real time. It replaced spreadsheet-based scheduling.
More reported results
Figures published in Assembled’s case study. They are not independently measured by usedby.
ClassPass now contributes to the well-being of members across 30 countries.
In the customer’s words
Assembled has improved our ability to predict what could happen. We're using the platform to determine our future forecasting and our headcount in a way that is much more data-informed. We just have more data, and that makes any decision we make a lot less scary.Other AI tools used by ClassPass
Other public relationships recorded on usedby.
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Assembled users in Sports & Fitness
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Assembled’s published case study. We check the public evidence; the results are reported by the vendor.
assembled.com- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 12%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of ClassPass.
- ClassPass uses AssembledChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Managers in the core CX team, which helps resolve issues and add value for ClassPass membership subscribers, used Assembled to gain a transparent understanding of what agents were doing, when.