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How Coinbase uses Resolve

72%

“72% reduction in investigation time”

As published on resolve.ai, January 2025. Captured by usedby on Oct 4, 2026.

What happened

Coinbase uses Resolve AI as an AI SRE that joins incident channels, triages alerts and investigates incidents across Datadog, deploy and Terraform data to answer what changed. Engineers also ask it in Slack about SLO health, recent changes and load tests to ground their day-to-day production work.

Summary written by usedby from the source page, in English. The figures are those of Resolve and Coinbase, not ours.

  • Under 10 minutes“Under 10 minutes to likely root cause: faster answers on what changed reduce the duration of degraded sign in, funding, trading, and withdrawal flows.”
  • 100 engineers“more than 100 engineers use Resolve AI in over 250 weekly sessions to check SLOs, recent Terraform applies and deploys, and whether a spike is a real issue or a load test before rolling out changes.”

72% reduction in investigation time: incidents that previously required long manual triage now move from alert to informed action in minutes, not half an hour or more.

From the page. resolve.ai, captured Oct 4, 2026

ResolveAI proved it could deliver real results in a constrained environment. It identified dependencies, surfaced accurate root causes 72% faster than our teams, all while integrating cleanly into our existing stack.

Angelo Marletta, Software Engineer, Coinbase. Source, captured Oct 4, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 4, 2026.

  • The figure: 72%CheckedPrinted word for word on the page, near the name of Coinbase.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Coinbase.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Coinbase uses ResolveCheckedConfirmed line. Latest check across sources: Oct 4, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

~25,000+“Greptile has reviewed ~25,000+ PRs and surfaced ~49K issues across ~150 engineers”Coinbase uses Greptile. Another tool at Coinbase~60%“~60% reduction in mean time to resolve (MTTR)”Salesforce uses Resolve. Another customer of Resolve75 percent“75 percent reduction in incident investigation time”Zscaler uses Resolve. Another customer of Resolve