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How Secureframe uses Tidio

59%

“59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance”

As published on tidio.com, March 2026. Captured by usedby on Oct 3, 2026.

What happened

Secureframe replaced its previous AI chatbot with Tidio's Lyro AI Agent to answer customer questions inside its compliance platform for logged-in users. It also serves as an internal knowledge base and creates support tickets for complex issues that need escalation.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Secureframe, not ours.

  • 79%“79% answer rate – percentage of all visitor questions that have been answered by Lyro”
  • +2,000%“+2,000% improvement from previous 2-3% enterprise AI performance”

59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance

From the page. tidio.com, captured Oct 3, 2026

Basic onboarding took about 2 weeks, pretty easy, mostly just trying to anticipate what kind of data I need!

Brady Price, Director of Customer Support at Secureframe, Secureframe. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 59%CheckedPrinted word for word on the page, near the name of Secureframe.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Secureframe.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Secureframe uses TidioCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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