27.64%
“27.64% Sales Bot Engagement Rate: More than a quarter of visitors engaged with the sales-focused bots”
As published on tidio.com, April 2026. Checked by usedby on Oct 9, 2026.
What happened
SkinShop.lt, a Lithuanian professional skincare e-commerce company, uses Tidio to unify website, Instagram, Facebook and custom-domain conversations in one interface. It runs AI chatbots for lead generation, guiding product selection and proactive pre-chat engagement, so a small team can handle routine inquiries.
Summary written by usedby from the source page, in English. The figures are those of Tidio and Skinshop, not ours.
- 9.06%“9.06% Lead Generation Bot Success: The specialized lead generation bots successfully captured contact information from over 9% of site visitors”
- 4.71%“4.71% Pre-Chat to Visit Conversion: Nearly 5% of all website visitors engaged with pre-chat bots”
27.64% Sales Bot Engagement Rate: More than a quarter of visitors engaged with the sales-focused bots, significantly higher than industry standards, helping guide customers through product selection.
What the story claims, and what we checked
What we compared with the page.
- The figure: 27.64%CheckedPrinted word for word on the page, near the name of Skinshop.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Skinshop.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Skinshop uses TidioCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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