6 seconds
“the response time dropped to a whopping 6 seconds!”
As published on tidio.com, March 2026. Checked by usedby on Oct 9, 2026.
What happened
Suitor, an Australian suit and tuxedo rental company, uses Tidio's Lyro AI chatbot to answer frequently asked questions and sort incoming requests around the clock. Complex queries are passed to live agents automatically.
Summary written by usedby from the source page, in English. The figures are those of Tidio and Suitor, not ours.
- 85%“Suitor was able to reach up to 85% of customer service automation using Lyro.”
- 24%“only 24% of queries are transferred to a human representative, on average.”
- 3 minutes“The average response time before upgrading to the Tidio+ plan and implementing Lyro was about 3 minutes.”
The average response time before upgrading to the Tidio+ plan and implementing Lyro was about 3 minutes. This was the time when Suitor was primarily using the live chat feature of the platform.
The number one thing that has grown our business is offering that customer service experience the rest of the market has not been able to do.
What the story claims, and what we checked
What we compared with the page.
- The figure: 6 secondsCheckedPrinted word for word on the page, near the name of Suitor.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Suitor.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Suitor uses TidioCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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