How Topicals uses Gorgias
The team automates responses to questions that shoppers ask before purchasing. The case reports that 69% of tickets were automated.
View captured proofThe use case: how Topicals deploys Gorgias
The team automates responses to questions that shoppers ask before purchasing.
Gorgias users in Beauty & Cosmetics
Companies in the same sector, with public evidence.
Absolute CollagenConfirmed
BeardbrandConfirmed
Comme AvantConfirmed
GlamneticConfirmed
Kreyol EssenceConfirmed
OSEA MalibuConfirmedGo straight to the source
Based on Gorgias’s published case study. We check the public evidence; the results are reported by the vendor.
gorgias.com- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- Topicals uses GorgiasChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.