Amelia vs Help Scout: who uses which
Customers, public proof and the companies that use both.
On usedby, 13 companies use Amelia and 43 use Help Scout. 1 company uses both, including GoDaddy.Latest check Nov 13, 2026: 56 of 56 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Amelia, Help Scout, or both
Every company with a public proof for at least one of the two tools.
12
listed for Amelia only
1
company uses both
42
listed for Help Scout only
On usedby, 12 companies are listed for Amelia only, 42 are listed for Help Scout only and 1 uses both, out of the 55 companies listed for at least one. An absent listing does not prove non-use.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Amelia |
|---|---|
 GoDaddy | On or before Sep 2026 |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Amelia, 0 of 6; Help Scout, 3 of 6. Missing facts remain unverified, not absent features.
Amelia
Help ScoutWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Amelia
No reviewed story for Amelia yet.
Help Scout
cut its average email response time by 87%, from around 24 hours to less than three business hours
Merki Market
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
that would add up to 1.92 million pesos, or about $102,000 USD, in staffing costs each year
EasyBroker
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
Questions about Amelia and Help Scout
Which is used more, Amelia or Help Scout?
Help Scout has more customers on usedby: 43 against 13 for Amelia.
Do companies use both Amelia and Help Scout?
Yes. 1 company uses both on usedby, including GoDaddy.
Who uses Amelia?
13 companies on usedby, each with the public page that shows it. See who uses Amelia.
Who uses Help Scout?
43 companies on usedby, each with the public page that shows it. See who uses Help Scout.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.