Crescendo vs Decagon: who uses which
Customers, public proof and the companies that use both.
On usedby, 31 companies use Crescendo and 43 use Decagon. 1 company uses both, including Soho House. Decagon leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 7, 2026: 74 of 74 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Crescendo, Decagon, or both
Every company with a public proof for at least one of the two tools.
30
use only Crescendo
1
company uses both
42
use only Decagon
30 companies use only Crescendo, 42 use only Decagon and 1 uses both, out of the 73 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
We have not started tracking changes for Decagon yet.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Soho House |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Crescendo
DecagonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Crescendo
With 12,000+ more tickets sold year over year
Webconnex
Vendor case study, crescendo.ai, captured Oct 7, 2026
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Questions about Crescendo and Decagon
Which is used more, Crescendo or Decagon?
Decagon has more customers on usedby: 43 against 31 for Crescendo.
Do companies use both Crescendo and Decagon?
Yes. 1 company uses both on usedby, including Soho House.
Who uses Crescendo?
31 companies on usedby, each with the public page that shows it. See who uses Crescendo.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.