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Crescendo vs Level AI: who uses which

Customers, public proof and the companies that use both.

On usedby, 31 companies use Crescendo and 19 use Level AI. 1 company uses both, including ezCater.Latest check Oct 8, 2026: 50 of 50 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Crescendo, Level AI, or both

Every company with a public proof for at least one of the two tools.

30

use only Crescendo

1

company uses both

18

use only Level AI

30 companies use only Crescendo, 18 use only Level AI and 1 uses both, out of the 49 companies on usedby that use at least one of them.

31customers
15 confirmed 16 observed

Where it lands

Marketplace2
DevTools & Infrastructure1
Fintech & Payments1

Newest customers

No new customer since tracking started on October 7, 2026.

19customers
14 confirmed 5 observed

Where it lands

Fintech & Payments2
E-commerce & D2C1
HR & Recruiting1

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

Companies that use both Crescendo and Level AI
Company
ezCater

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

CrescendoLevel AI
Customersusedby, latest check Oct 8, 2026Crescendo: 31 (15 confirmed, 16 observed)Level AI: 19 (14 confirmed, 5 observed)
SecurityNot checked yetLevel AI: ISO 27001, SOC 2 Type II, HITRUSTthelevel.ai, checked Oct 8, 2026
IntegrationsNot checked yetLevel AI: Okta, Zoom, Slack, Intercom, Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Snowflakethelevel.ai, checked Oct 8, 2026
WebsiteCrescendo: crescendo.aiLevel AI: thelevel.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Crescendo

With 12,000+ more tickets sold year over year

Webconnex

Vendor case study, crescendo.ai, captured Oct 7, 2026

Read the story

Monthly savings $10K

Rio

Vendor case study, crescendo.ai, captured Oct 7, 2026

Read the story

Level AI

Globalfaces now enjoys a 75% conversion rate on verification calls

Globalfaces

Vendor case study, thelevel.ai, captured Oct 8, 2026

Read the story

13% decrease in its overall call handling time

ezCater

Vendor case study, thelevel.ai, captured Oct 8, 2026

Read the story

Questions about Crescendo and Level AI

Which is used more, Crescendo or Level AI?

Crescendo has more customers on usedby: 31 against 19 for Level AI.

Do companies use both Crescendo and Level AI?

Yes. 1 company uses both on usedby, including ezCater.

Who uses Crescendo?

31 companies on usedby, each with the public page that shows it. See who uses Crescendo.

Who uses Level AI?

19 companies on usedby, each with the public page that shows it. See who uses Level AI.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.