Duckie vs Zendesk AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 18 companies use Duckie and 27 use Zendesk AI. 1 company uses both, including Discord.Latest check Oct 5, 2026: 40 of 45 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Duckie, Zendesk AI, or both
Every company with a public proof for at least one of the two tools.
17
use only Duckie
1
company uses both
26
use only Zendesk AI
17 companies use only Duckie, 26 use only Zendesk AI and 1 uses both, out of the 44 companies on usedby that use at least one of them.
Where it lands (named customers)
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Discord |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Duckie
Zendesk AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Duckie
66% reduction in support cost
Abbiamo
Vendor case study, duckie.ai, captured Oct 4, 2026
Zendesk AI
And the organization’s median full resolution time is just 21.2 hours—a reduction by more than 56 percent.
IRC-CEO
Vendor case study, zendesk.com, published Mar 9, 2026
more than 50 percent of Babbel’s tickets are automated through AI agents
Babbel
Vendor case study, zendesk.com, published Feb 11, 2026
Questions about Duckie and Zendesk AI
Which is used more, Duckie or Zendesk AI?
Zendesk AI has more customers on usedby: 27 against 18 for Duckie.
Do companies use both Duckie and Zendesk AI?
Yes. 1 company uses both on usedby, including Discord.
Who uses Duckie?
18 companies on usedby, each with the public page that shows it. See who uses Duckie.
Who uses Zendesk AI?
27 companies on usedby, each with the public page that shows it. See who uses Zendesk AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.