Merge vs Relevance AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 30 companies use Merge and 14 use Relevance AI. 1 company uses both, including Freshworks. Merge leads among the Artificial Intelligence companies on usedby that use either tool.Latest check Nov 13, 2026: 44 of 44 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Merge, Relevance AI, or both
Every company with a public proof for at least one of the two tools.
29
listed for Merge only
1
company uses both
13
listed for Relevance AI only
On usedby, 29 companies are listed for Merge only, 13 are listed for Relevance AI only and 1 uses both, out of the 43 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
No new public customer listing since tracking started on October 2, 2026.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Relevance AI |
|---|---|
 Freshworks | On or before Oct 2025 |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Merge, 0 of 5; Relevance AI, 2 of 5. Missing facts remain unverified, not absent features.
Merge
Relevance AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Merge
we save more than $500k of engineering costs per year
Disclo
Vendor case study, merge.dev, captured Nov 12, 2026
we're able to save thousands of engineering hours every year with Merge
deskbird
Vendor case study, merge.dev, captured Nov 12, 2026
Relevance AI
3x increase in meetings booked
SafetyCulture
Vendor case study, relevanceai.com, captured Nov 2, 2026
give back 40 hours per week to their team
Send Payments
Vendor case study, relevanceai.com, captured Nov 2, 2026
Questions about Merge and Relevance AI
Which is used more, Merge or Relevance AI?
Merge has more customers on usedby: 30 against 14 for Relevance AI.
Do companies use both Merge and Relevance AI?
Yes. 1 company uses both on usedby, including Freshworks.
Who uses Merge?
30 companies on usedby, each with the public page that shows it. See who uses Merge.
Who uses Relevance AI?
14 companies on usedby, each with the public page that shows it. See who uses Relevance AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.