Who uses Vapi?
Developer platform to build, test and deploy voice AI agents for phone and web at enterprise scale. vapi.ai
10
companies use Vapi
10 companies use Vapi. 10% are in Construction. Confirmed or observed customers include Intuit, New York Life, and ServiceTitan. 6 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 10 of 10 companies checked, from 8 public sources.
- Category
- AI Phone Agents
- Customers by proof
- 6 confirmed, 4 observed
- Top industry
- Construction, 10% of customers
- Pricing
- No Success Package: $0 to start; Core: $29 / month; Pro: $999 /mo minimum; Premier: contact salesSource: vapi.ai, checked Oct 8, 2026
- Most similar
- Regal, no shared customer yet
- Website
- vapi.ai
What Vapi does
Vapi is a platform for building, testing and deploying voice agents that answer and place calls. Developers configure the voice, conversation flow, telephony and tools, then monitor calls with built-in analytics. It lets teams choose their LLM, speech-to-text and voice providers and connects to contact center platforms, with SOC 2, HIPAA and PCI compliance.
Written by usedby from vapi.ai.
Main features
Common uses
Works with
10 companies use Vapi
Every company below links to the public page that shows it uses Vapi. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Intuit | Fintech & Payments | |
 New York Life | Insurance & InsurTech | |
 ServiceTitan | Construction | |
 Mindtickle | Sales Tech & CRM | |
 Amazon Ring | — | |
 Fleetworks | — | |
 Instawork | — | |
 Kavak | — | |
 Spring Venture Group | — | |
 Unity AI | — |
Is Vapi right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 12 Construction companies on usedby, 1 is listed as Vapi customers. None uses only another AI Phone Agents tool.
- Vapi only, 8%
- Vapi and another tool in AI Phone Agents, 0%
- Another tool in AI Phone Agents only, 0%
- No AI Phone Agents tool we can see, 92%
These are companies usedby tracks because a public page names them, often Vapi's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Vapi and its customers. Each one links to its dated source. We quote, we do not score.
100+Engineering hours saved per month
FleetworksVendor case studyCaptured Oct 8, 202650xincrease in screenings
InstaworkVendor case studyCaptured Oct 8, 20262 weekstime from zero to production
Amazon RingVendor case studyCaptured Oct 8, 2026If they are a tech company that has a lot of opinions on how to run their phone calls, then Vapi is a clear winner.Vapi has been a great partner for Instawork. Their platform allowed us to scale to millions of calls reliably with no performance issues, while giving our engineering, product, and operations teams a powerful and flexible way to build and manage voice agents.Before you buy Vapi
What Vapi publishes on the points buyers check first, each with its source and check date.
| Data processing terms | A data processing agreement is available. | security.vapi.ai, checked Oct 8, 2026 |
|---|---|---|
| Free trial | Free trial or free plan available. | vapi.ai, checked Oct 8, 2026 |
| Pricing | No Success Package: $0 to start; Core: $29 / month; Pro: $999 /mo minimum; Premier: contact sales | vapi.ai, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Vapi work with the tools we already use?
Vapi alternatives
Tools compared with Vapi most often, with the customers they share.
| Tool | Customers | Shared with Vapi | Compare |
|---|---|---|---|
 Regal40 customers, 0 shared | 40 | 0 | Vapi vs Regal |
Questions about Vapi
Who uses Vapi?
10 companies use Vapi, including Intuit, New York Life, and ServiceTitan.
Which industries use Vapi?
The industries with the most Vapi customers are Construction (1), Fintech & Payments (1), and Insurance & InsurTech (1).
What are the alternatives to Vapi?
The tools compared with Vapi most often are Regal (40 customers, 0 shared). See all Vapi alternatives.
How does usedby know who uses Vapi?
Each company is linked to a public page that names it: Vapi's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (6): a case study, a named quote or a press release. Observed (4): Vapi shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Vapi, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 10 of 10 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Vapi started on October 8, 2026. New customers appear after two complete checks of its pages.