The use case: how ATU deploys Parloa
ATU uses Parloa's AI voice agent "Nils" to answer inbound calls in its branches around the clock. It routes callers to the right team, books service appointments, and answers common questions about pricing, services and opening hours.
More reported results
Figures published in Parloa’s case study. They are not independently measured by usedby.
Today, 1 in 3 appointments is booked directly by Nils.
After a successful pilot in 40 branches, Nils is set to expand to 200 more in summer 2025—with nationwide rollout planned for 2026.
ATU went from kickoff to go-live in just six weeks.
In the customer’s words
We recognized early on that AI could be a game-changer in customer management, and with Parloa, we found a professional, innovative partner to bring that vision to life.Parloa users in Retail
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Parloa’s published case study. We check the public evidence; the results are reported by the vendor.
parloa.com- Source published
- Oct 8, 2025
- Last checked
- Nov 14, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 60%Checked
Printed word for word on the page, near the name of ATU.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of ATU.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- ATU uses ParloaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Staff in participating locations now spend up to 60% less time on the phone—giving them more focus, less stress, and a better day at work.