3 million
“AI-driven execution of up to 3 million calls per year”
As published on parloa.com, July 2025. Captured by usedby on Oct 3, 2026.
What happened
HSE uses Parloa's conversational AI agent, EASY AI, to take telephone orders automatically through voice dialog, replacing a DTMF-based hotline. The agent also makes cross-sell product recommendations during calls and supports customer advisors at busy times.
Summary written by usedby from the source page, in English. The figures are those of Parloa and HSE, not ours.
- 10%“Achieved an AI agent cross-sell rate of 10%”
- 600“AI-driven execution of up to 3 million calls per year, with up to 600 simultaneous calls”
AI-driven execution of up to 3 million calls per year, with up to 600 simultaneous calls
With the Parloa platform, we can now accept a large number of orders automatically. From product entry to individual details like product variations (colors, sizes), to storing payment methods, everything is easier thanks to voice control. And all orders are stored in HSE’s linked CRM system.
Together with Parloa and MUUUH!, we brought to life a modern conversational AI that not only improves the customer experience, but also helps us achieve our business goals.
What the story claims, and what we checked
We compared the story with its live page on Oct 3, 2026.
- The figure: 3 millionCheckedPrinted word for word on the page, near the name of HSE.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of HSE.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- HSE uses ParloaCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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