Ada vs LivePerson: who uses which
Customers, public proof and the companies that use both.
On usedby, 33 companies use Ada and 41 use LivePerson. 1 company uses both, including Sky. Ada leads among the Fintech & Payments companies on usedby that use either tool, LivePerson among the Banking & Mortgages companies.Latest check Oct 13, 2026: 66 of 74 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Ada, LivePerson, or both
Every company with a public proof for at least one of the two tools.
32
use only Ada
1
company uses both
40
use only LivePerson
32 companies use only Ada, 40 use only LivePerson and 1 uses both, out of the 73 companies on usedby that use at least one of them.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company |
|---|
 Sky |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Ada, LivePerson or both: a share of the companies on usedby, not of the market.
Ada onlyBothLivePerson only
More common with Ada
- Fintech & Payments7 of the 8 Fintech & Payments companies on usedby that use either tool use Ada.
- E-commerce & D2C4 of the 5 E-commerce & D2C companies on usedby that use either tool use Ada.
More common with LivePerson
- Banking & Mortgages7 of the 7 Banking & Mortgages companies on usedby that use either tool use LivePerson.
- Telecommunications6 of the 7 Telecommunications companies on usedby that use either tool use LivePerson.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
AdaLivePersonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Ada
the Endy brand received 10,000 fewer tickets to live agents during November and December
Endy
Vendor case study, ada.cx, published May 12, 2026
By 2026, that number had climbed to 77%
Dott
Vendor case study, ada.cx, published May 21, 2026
LivePerson
No reviewed story for LivePerson yet.
Questions about Ada and LivePerson
Which is used more, Ada or LivePerson?
LivePerson has more customers on usedby: 41 against 33 for Ada. Ada leads among the Fintech & Payments companies on usedby that use either tool, LivePerson among the Banking & Mortgages companies.
Do companies use both Ada and LivePerson?
Yes. 1 company uses both on usedby, including Sky.
Who uses Ada?
33 companies on usedby, each with the public page that shows it. See who uses Ada.
Who uses LivePerson?
41 companies on usedby, each with the public page that shows it. See who uses LivePerson.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.