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Dialpad vs Sanas: who uses which

Customers, public proof and the companies that use both.

On usedby, 40 companies use Dialpad and 48 use Sanas. No company is listed with both yet. Sanas leads among the Telecommunications companies on usedby that use either tool.Latest check Oct 8, 2026: 88 of 88 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Dialpad, Sanas, or both

Every company with a public proof for at least one of the two tools.

40

use only Dialpad

0

companies use both

48

use only Sanas

40 companies use only Dialpad, 48 use only Sanas and 0 use both, out of the 88 companies on usedby that use at least one of them.

40customers
28 confirmed 12 observed

Where it lands

Investment & VC2
DevTools & Infrastructure1
Marketplace1

Newest customers

No new customer since tracking started on October 8, 2026.

48customers
24 confirmed 24 observed

Where it lands

Telecommunications4
Fintech & Payments2
Banking & Mortgages1

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Dialpad and Sanas.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

DialpadSanas
Customersusedby, latest check Oct 8, 2026Dialpad: 40 (28 confirmed, 12 observed)Sanas: 48 (24 confirmed, 24 observed)
Top industryusedby, latest check Oct 8, 2026Dialpad: No clear leadSanas: Telecommunications (4)
SecurityNot checked yetSanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026
LanguagesNot checked yetSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026
IntegrationsDialpad: Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspacedialpad.com, checked Oct 8, 2026Sanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026
WebsiteDialpad: dialpad.comSanas: sanas.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Dialpad

Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.

Quora

Vendor case study, dialpad.com, captured Oct 8, 2026

Read the story

it only took about 30 minutes for LeadSigma to get onboarded with Dialpad

LeadSigma

Vendor case study, dialpad.com, captured Oct 8, 2026

Read the story

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Questions about Dialpad and Sanas

Which is used more, Dialpad or Sanas?

Sanas has more customers on usedby: 48 against 40 for Dialpad.

Do companies use both Dialpad and Sanas?

usedby has not found a company with a confirmed or observed line on both Dialpad and Sanas yet.

Who uses Dialpad?

40 companies on usedby, each with the public page that shows it. See who uses Dialpad.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.