Kore.ai vs Uniphore: who uses which
Customers, public proof and the companies that use both.
On usedby, 36 companies use Kore.ai and 22 use Uniphore. 1 company uses both, including AT&T. Kore.ai leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 8, 2026: 33 of 58 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Kore.ai, Uniphore, or both
Every company with a public proof for at least one of the two tools.
35
use only Kore.ai
1
company uses both
21
use only Uniphore
35 companies use only Kore.ai, 21 use only Uniphore and 1 uses both, out of the 57 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Kore.ai yet.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 AT&T |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Kore.ai, Uniphore or both: a share of the companies on usedby, not of the market.
Kore.ai onlyBothUniphore only
More common with Kore.ai
- Banking & Mortgages5 of the 5 Banking & Mortgages companies on usedby that use either tool use Kore.ai.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Kore.ai
UniphoreWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Kore.ai
30% reduction in human agent workload
Autodoc
Vendor case study, kore.ai, captured Oct 2, 2026
Uniphore
85% Reduction in training time
Velera
Vendor case study, uniphore.com, published Apr 15, 2026
HOW A DIGITAL-FIRST ROADSIDE EXPERIENCE SAVED ALLSTATE $5M AND REDUCED AGENT LOAD BY 48%
Allstate
Vendor case study, uniphore.com, published Apr 15, 2026
Questions about Kore.ai and Uniphore
Which is used more, Kore.ai or Uniphore?
Kore.ai has more customers on usedby: 36 against 22 for Uniphore.
Do companies use both Kore.ai and Uniphore?
Yes. 1 company uses both on usedby, including AT&T.
Who uses Kore.ai?
36 companies on usedby, each with the public page that shows it. See who uses Kore.ai.
Who uses Uniphore?
22 companies on usedby, each with the public page that shows it. See who uses Uniphore.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.