Live Person vs Mindset: who uses which
Customers, public proof and the companies that use both.
On usedby, 41 companies use Live Person and 14 use Mindset. No company is listed with both yet. Live Person leads among the Banking & Mortgages companies on usedby that use either tool, Mindset among the EdTech & E-learning companies.Latest check Oct 4, 2026: 51 of 55 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Live Person, Mindset, or both
Every company with a public proof for at least one of the two tools.
41
use only Live Person
0
companies use both
14
use only Mindset
41 companies use only Live Person, 14 use only Mindset and 0 use both, out of the 55 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 2, 2026.
Where it lands
Newest customers
We have not started tracking changes for Mindset yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Live Person, Mindset or both: a share of the companies on usedby, not of the market.
Live Person onlyBothMindset only
More common with Live Person
- Banking & Mortgages6 of the 6 Banking & Mortgages companies on usedby that use either tool use Live Person.
- Telecommunications5 of the 5 Telecommunications companies on usedby that use either tool use Live Person.
More common with Mindset
- EdTech & E-learning3 of the 5 EdTech & E-learning companies on usedby that use either tool use Mindset.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Live PersonMindsetWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Live Person
No reviewed story for Live Person yet.
Mindset
Went from a 9-month timeline to weeks with the Mindset stack
5app
Vendor case study, mindset.ai, captured Oct 4, 2026
Questions about Live Person and Mindset
Which is used more, Live Person or Mindset?
Live Person has more customers on usedby: 41 against 14 for Mindset. Live Person leads among the Banking & Mortgages companies on usedby that use either tool, Mindset among the EdTech & E-learning companies.
Do companies use both Live Person and Mindset?
usedby has not found a company with a confirmed or observed line on both Live Person and Mindset yet.
Who uses Live Person?
41 companies on usedby, each with the public page that shows it. See who uses Live Person.
Who uses Mindset?
14 companies on usedby, each with the public page that shows it. See who uses Mindset.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.