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Chatbots & Live Chat: the tools companies use

Conversational bots for real-time on-site interaction

Compare tools

223 companies on usedby use at least one of the 9 tools in this category with a public customer. Tidio leads with 46 companies. Then come Live Person (41) and Gupshup (34). 1 company runs two of these tools or more. The most common pair is Live Person with Gupshup (1 company).Latest check Oct 8, 2026: 217 of 224 public lines checked. Counts are of companies on usedby, not of the whole market: we list a company when a public page shows its AI tools.

223

companies on usedby use a tool of this category

Latest check Oct 8, 2026: 217 of 224 public lines checked

Ranked by customers

Companies with a public line for each tool. Job-post signals count and are drawn apart in the proof bar.

Chatbots & Live Chat tools ranked by companies on usedby
#ToolCustomersProof
1Tidio46
2Live Person41
3Gupshup34
4Blip28
5Yellow.ai27
6Rasa17
7Mindset14
8iAdvize13
9Skolbot4

1 company runs two of these tools or more. The most common pair is Live Person with Gupshup, at 1 company.

Tidio46 customers

Tidio is used by 46 companies on usedby, 38 confirmed by a case study, a named quote or a press release. Named customers include Jaguar, Lacoste, and Under Armour. Who uses Tidio, Live Person vs Tidio

Customer page: tidio.com. Latest check of 44 of 46 lines: Oct 3, 2026.

Live Person41 customers

Live Person is used by 41 companies on usedby, 16 confirmed by a case study, a named quote or a press release. Named customers include Verizon, HSBC, and GoDaddy. Who uses Live Person, Live Person vs Tidio

Customer page: liveperson.com. Latest check of 37 of 41 lines: Oct 2, 2026.

Gupshup34 customers

Gupshup is used by 34 companies on usedby, 28 confirmed by a case study, a named quote or a press release. Named customers include Unilever, HSBC, and Netflix. Who uses Gupshup, Gupshup vs Live Person

Customer page: gupshup.ai. Latest check of 34 of 34 lines: Oct 8, 2026.

Blip28 customers

Blip is used by 28 companies on usedby, 10 confirmed by a case study, a named quote or a press release. Named customers include Coca Cola, IBM, and Stellantis. Who uses Blip, Blip vs Tidio

Customer page: blip.ai. Latest check of 28 of 28 lines: Oct 8, 2026.

Newest customers

Companies first listed by a tool of this category in the last 90 days.

Oct 8EFAPStartedSkolbot
Oct 8BRASSARTStartedSkolbot
Oct 8ÉSECStartedSkolbot
Oct 8CREADStartedSkolbot

Most compared

Side-by-side pages with the companies behind each tool.

Questions about Chatbots & Live Chat

Answers drawn from usedby data.

What is the most used tool in Chatbots & Live Chat?

Tidio, used by 46 of the 223 companies on usedby in this category. Then come Live Person (41) and Gupshup (34). Who uses Tidio.

Do more companies use Tidio or Live Person?

Tidio: 46 companies on usedby, against 41 for Live Person.

Do companies use several tools in Chatbots & Live Chat?

Yes: 1 of the 223 companies on usedby in this category run two or more. The most common pair is Live Person with Gupshup (1 company).

How does usedby rank these tools?

By the number of companies with a public line for each tool, read from dated captures of vendor customer pages, case studies, press releases and job posts. Job-post signals count in the totals and are shown apart. usedby lists a company when a public page shows it, so these counts describe the companies on usedby, not the whole market.